Shipping policy

Mansión Luna currently ships within the continental United States. Orders are carefully packed and shipped using the carrier and service selected.

Processing & Delivery
Please allow time for your order to be carefully prepared and packaged. Delivery times provided at checkout or by the carrier are estimates and are not guaranteed. Delays caused by the shipping carrier or circumstances outside of our control may occur.

Shipping Rates
Shipping rates and available delivery options are displayed at checkout. Oversized, unusually fragile, or specialty items may require additional shipping arrangements, which will be noted in the product listing or communicated prior to fulfillment.

Tracking
Once your order has shipped, tracking information will be provided to the email address associated with your order.

Damaged Shipments
In the rare event that an item arrives damaged, please contact concierge@mansionluna.com as soon as possible and include photographs of the item, packaging, and shipping box. Please retain all original packaging while the issue is being reviewed.

Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

For shipping questions, please contact concierge@mansionluna.com.